Privacy Policy

This Privacy Policy explains how Gomila Intersole ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit, interact with, or make a purchase from gomilaintersole.com (the "Site"). By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically when you use the Site:

• Contact and order details such as your name, billing and shipping address, email address, and phone number.
• Payment information, processed securely by our payment providers (we do not store full card details).
• Account information, including your login credentials and order history, if you create an account.
• Technical and usage data such as your IP address, device and browser type, pages viewed, and referring links, collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders, and send order confirmations and updates.
• Provide customer support and respond to your enquiries.
• Send marketing communications and promotions where you have consented, which you may opt out of at any time.
• Improve and personalise the Site, our products, and your shopping experience.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with our legal and regulatory obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, analyse traffic, and measure the performance of our marketing. You can control or disable cookies through your browser settings, although some parts of the Site may not function properly without them.

4. How We Share Your Information

We do not sell your personal information. We share it only with trusted parties who help us operate our business, including:

• Our e-commerce platform and hosting provider (Shopify).
• Payment processors that handle transactions securely.
• Shipping and logistics partners who deliver your orders.
• Analytics and marketing providers that help us understand and improve the Site.
• Authorities or legal advisors where required to comply with the law or protect our rights.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting, or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

6. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, please contact us using the details below and we will respond in line with applicable law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

As we operate internationally, your information may be processed and stored in countries other than your own. Where we transfer data across borders, we take steps to ensure it remains protected in accordance with this policy.

9. Children's Privacy

The Site is not intended for children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

The Site may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date above indicates when the policy was last revised.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@gomilaintersole.com or call +92 310 7466666.