Delivery, Return and Exchange Policy

At Gomila Intersole, we are committed to providing a seamless and timely delivery experience for our valued customers. We deliver our handcrafted leather products worldwide, straight to your doorstep.

Shipping Policy

• Ready To Wear Collection: Delivered within 07 days of receiving your order.
• Made To Order Collection: Delivered within 14 days of receiving your order.
• Bespoke Orders: Delivered 30–60 days after your first consultation.

Shipping TimeDelivery times depend on your location. Once dispatched, you'll receive a confirmation email with tracking information.

Shipping CostsShipping costs are calculated at checkout based on your location and selected shipping method. Shipping charges are only applicable to international orders — within Pakistan, all shipping is free.

Customs and DutiesFor international orders, customs duties and taxes may apply and are the responsibility of the recipient.

Returns and Exchanges

We want you to love your Gomila Intersole purchase. If you're not satisfied, we offer a hassle-free return and exchange policy.

Return PeriodInitiate your return or exchange within 30 days of delivery.

Return Eligibility

• Items must be in their original condition, unworn, and with all tags attached.
• Returns that don't meet these criteria may be refused.

Sale & Full-Price ItemsFor sale items, we're happy to offer a size exchange only. Unfortunately, the article/style itself cannot be exchanged. For full-price items, we offer an exchange or refund within 3 months of purchase, as long as the shoes are unused.

How to Initiate a Return or Exchange

• Contact us at hello@gomilaintersole.com within the return period.
• Provide your order number, reason for return or exchange, and relevant details.
• Our Customer Service team will guide you through the process.

Refunds and Exchanges

• Refunds will be issued to the original payment method after inspecting the returned items.
• Exchanges will be shipped once the returned items are received and approved.

Return Shipping CostsCustomers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Damaged or Defective ItemsIf you receive a damaged or defective item, contact us immediately for assistance.

Your satisfaction is our priority, and we're here to ensure your Gomila Intersole experience exceeds expectations. For questions or support, don't hesitate to reach out!